VCSA 6.5 Failed to complete.

Deployed in various hosts with the same results.

Encountered an internal error. Traceback (most recent call last): File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 2018, in main vmidentityFB.boot() File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 349, in boot self.configureSTS(self.__stsRetryCount, self.__stsRetryInterval) File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 1479, in configureSTS self.startSTSService() File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 1141, in startSTSService returnCode = self.startService(self.__sts_service_name, self.__stsRetryCount * self.__stsRetryInterval) File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 88, in startService return service_start(svc_name, wait_time) File "/usr/lib/vmware/site-packages/cis/utils.py", line 784, in service_start raise ServiceStartException(svc_name) ServiceStartException: { "resolution": null, "detail": [ { "args": [ "vmware-stsd" ], "id": "install.ciscommon.service.failstart", "localized": "An error occurred while starting service 'vmware-stsd'", "translatable": "An error occurred while starting service '%(0)s'" } ], "componentKey": null, "problemId": null }
Resolution:
This is an unrecoverable error, please retry install. If you run into this error again, please collect a support bundle and open a support request.


Currently, this seem like a known issue or user error.

According to inside information, the DNS for IPV6 was not set, so the workaround is the echo "::1 localhost" >> /etc/hosts right after Stage 1 is completed. ssh into the appliance to append the localhost. This is thanks to my colleague A.S.

Prior to Stage 2, there will be a screen asking if 'ssh' to be enabled. Check that box to enable the ssh and get the following command ready. Upon clicking on Finish, the ssh will be enabled immediately. At this point, ssh into the appliance and quick changing the /etc/hosts file.


echo echo "::1 localhost.localdom localhost" >> /etc/hosts




Note: echo is a standard linux command. In order to execute it, it needs to be in the shell. vcsa entry menu is not in default shell. User will need to switch it.